I wrote earlier about the fact my Sirius Starmate Replay radio had gone bust, and promised updates: I knew it was gonna take me awhile to deal with customer service - I just knew - so I made sure I had a day where'd I'd have some free time - today.
I just spent the last 1 1/2-to-2 hours on the phone, a time in which I got hung up on twice, and got three different numbers for warranty service, only one of which worked. I finally got a helpful guy who informed me that while I was talking to the wrong department, he'd credit me for a free month. Which was nice, although I should note I've already been without service for 5 days.
When I finally got the right number, a woman quickly told me that "the computer system was down", and that someone would have to call me back to talk about my issue.
An hour later, I got a call back. I have to send my old unit to Sirius, in Florida. Them in 2 to 4 weeks, I will get a new unit back.
Now I'm gonna call Sirius to put my subscription on hold.
The upside - for me, and for this blog - is that I'll be less distracted by the many many choices I have of stations to listen to. I can get down to some pretty specific New York City AM & FM radio listening... which I plan to write about. Stay tuned.